
(full version of photo by Owen Kelly)
I came across this awesome graphic from Owen Kelly that talks about the Long Tail of music fans. Essentially it draws back into the Pareto Principle that 80% of your income will come from 20% of your clients, or in this case, fans. I am a strong believer in this principle as I saw it happen in my own band, when we had super fans that bought the t-shirts as soon as we pulled them out of the box, the ones that pre-ordered the CD, the ones that bought advance tickets, and so on.
We also see the same results with nearly every band that we work with – the super fans, or “true fans” as based on the Long Tail graphic. So the question now becomes, how do we access these fans without making other fans jealous or giving out information to the wrong people?
There are many ways to do this, but it boils down to segmentation. You need to get your true fans on a separate list and then send them separate messages. Below are two ways to segment your super fans and give them the content they desire while generating income for your band on special items and exclusives.
2nd Mailing List
This has proven to be the most effective and does take a little bit of maintenance work, plus you need an email provider that can walk you through the steps. Essentially, as you send email offers to your email list, for your CD’s, your merch or tickets, you can track who opens those emails and then also see who buys. When you receive their receipt of purchase you can move those buyers into a 2nd list of super fans. Now when you want to run special promos, VIP tickets or exclusive (more expensive) merch, you have a list with the potential to be more responsive and generate you more income, as the price points can be higher to this list. We use Aweber for email communications and their customer support will walk you through the list management so everything runs on autopilot so your fans are not getting too many emails or communication pieces. Many other email providers can offer this support as well.
Private Groups
Create a private Facebook or Ning page that is invite only to people after they buy something from you. You can setup their receipt email to have a link to your “secret invite club” where you let them know of special offers, exclusive downloads and products and give them incentives to check that page every once in a while. The beauty of both Facebook Pages and Ning communities is the ability to bulk message the people in the group, letting them know you posted something just for them.
The goal with this concept is to send targeted messages to to targeted people. The more targeted the message the better the conversion will be. Sending someone an email for a show in Dallas when you live in Miami, does not lend itslef to too many more emails being opened by that person. Identifying your super fans can be easy in some cases (look at digital and product sales – aka customer records) or tough (if you only sell stuff at live shows and do not ask for fan info). In either case you need to start tracking the person who bought, what they bought and see how frequently they buy.
This post was written by Greg Rollett from Gen-Y Rock Stars and Label 2.0, an interactive marketing school for musicians. You can grab a seat in class here. Greg can also be found on Twitter, @g_ro.